On this page you’ll find lots of information about your property and London City Island including:
- Technical information about your property
- Fire Safety advice
- Gym & Spa opening times
- Ballymore contact details
- London City Island facebook groups
- Other Ballymore Residents Associations
- News about London City Island
- For information about your data and the privacy policy view https://lci-glh-residents.org.uk/constitution/privacy-policy-gdpr/?frame-nonce=e016afe087
LCI & GLH 2022 Service Charge Guide
FIRE SAFETY including EWS1
On 19th May the managing agents issued an update on Fire Safety Certification (EWS1) Read the 16 page report here: Phase_1_fire_safety_May_2020
London Fire Brigade visited London City Island on 12th September 2017. They were very impressed with all the fire safety features and procedures. Advice if there is a fire is to get out if there is no smoke in the stairwell or to stay in the property with the front door (fire door) closed if escape is not possible. Muster stations are in Kent House Arts Club or under the flyover.
For more information read our REPORT ON VISIT BY THE FIRE BRIGADE to LONDON CITY ISLAND on 12th September 2017 on 12th September 2017 Thanks to Sokari Higgwe for the photos
TECHNICAL INFORMATION ABOUT YOUR PROPERTY
This is the exact paint used on the walls of your property (Thanks to Fan Man for the photo)
For information about heating, ventilation, appliances, fixtures, fittings, flooring, running in your property, troubleshooting and more, take a look in the red folder that comes with the property or download the LCI Homeowner Manual – updated 14032017
Air conditioning Many properties get very hot in summer. Our technical team have looked into air conditioning, but all solutions have been rejected because of initial cost, ongoing maintenance, running costs and feasibility due to lack of space. One to avoid: Our Technical rep recently tried out the Dyson AM07, but found it noisy and not effective at reducing temperature.
Shower tap If you have had yours snap off, you need to call Crosswater on â€0345 873 
8840‬. Select option 6.
Explain the situation (the might ask for a receipt but just explain you are part of a development that already had them installed and it’s only X amount of years old) and say you need a replacement part CL0008CR for the left hand side of a shower tap RM530WC (old version if they ask).
Heating
We have a district heating system in the development where all the heat is generated in Kent and distributed to us (without the need for boilers in each property). We do not have a choice of supplier. This is very common in all modern developments as it is a very green way of generating energy and is strongly encouraged by the government – they give out grants to district heating schemes.
At a cost of less than 9p per kwH it is much cheaper than electricity. Gas is cheaper, but the gas has to go into a boiler and be converted to heat, so whilst gas might appear to be cheaper per kwh it is much less efficient. Once you have allowed for the boiler inefficiency the cost is about the same as gas. The management costs are similar to what you have to pay to a gas or electricity company in standing charges.
Most of the heat is used for hot water, not central heating. For more information see links below:
http://blog.switch2.co.uk/blog/spot-the-difference-heat-networks-compared-to-gas-and-electricity
If your hob does not work, it may be because it is induction so only works with specific types of pans suitable for induction, so first check you have the right pans.
Snagging/Defects: If you need help, email aftercare@ballymoregroup.com and copy in the concierge at concierge@londoncityisland.net or visit the Aftercare Helpdesk open Monday to Friday 08,00 – 18.00 or phone 020 7118 0321. For after hours emergencies phone the Concierge on 020 7536 1900
The Residents Association cannot take up individual snagging queries, but may be able to help with issues that affect a whole building or several properties.
Parking The charge for residents who have a right to park is currently just under £500 a year (added on to the service charge). If you do not have a ‘Right to Park’ permit, parking can be arranged via the concierge for £15 for 24 hours, £10 for 12 hours and £5 for 2 hours. If you are having work done or deliveries the concierge is usually happy to issue a 20 minute unloading permit.
Spare Fobs Key fobs are available from the concierge at a cost of £30 , with 24 hours notice.
Defibrillator This is located behind the gym reception desk in Kent House.
Setting up Utilities
Thames Water Call direct (0800 980 8800) and they should be able to process the request on the day – although it could be 30 days to set up the account.
Communal Energy Partners Heat is generated centrally, and a management charge applied by Communal Energy Partners (CEP, previously SW Energy). This means you can’t change energy suppliers. It is common practice in developments, but entirely legal, despite being a monopoly and anti-competitive. Some people feel the charge is similar to what they would expect, and others feel it is unfair. You can complain to this government body. So far we have had little success, but the more voices the better. https://www.gov.uk/government/publications/report-anti-competitive-or-market-issues-to-the-cma
DD: 0845 868 0383
E: See below:
Gym & Spa opening times
LONDON CITY ISLAND CONTACT DETAILS
CONCIERGE (LCI): concierge@londoncityisland.net
CONCIERGE (GLH): info@goodluckhope.net
RESIDENTIAL SERVICES MANAGER: residentialservicesmanager@londoncityisland.net
DUTY MANAGER: dutymanager@londoncityisland.net
SECURITY security@londoncityisland.net
GENERAL MANAGER London City Island (Dan Cross) dcross@ballymoregroup.com
AFTERCARE aftercare@ballymoregroup.com
Juliet Self, Head of Customer Experience 07956 948 165 JSelf@ballymoregroup.com
Kirsty Mitchell Helpdesk Aftercare Manager aftercare@ballymoregroup.com
Tony Martin, LCI Project Director 020 7510 9100 020 7537 820 TMartin@Ballymoregroup.com Residents have found him very helpful on practical, construction or technical issues on site.
Paul Maton Property and Building Services Director 020 7510 9100 PMaton@ballymoregroup.com
Linda Mulryan-Condron, Estates and Customer Service Director 020 7510 9103 07703 836 857 LMCondron@ballymoregroup.com
Delores Clarke Aftercare Manager 07736 892 670 DClarke@ballymoregroup.com
John Mulryan Managing Director JMulryan@Ballymoregroup.com
Sean Mulryan Chairman and Co-founder BAML@Ballymoregroup.com
LONDON CITY ISLAND FACEBOOK
London City Island Residents Facebook Group A closed group run by London City Island resident Lizzy Qi Yang and a team of volunteers. Please note that this is run independently from the Residents Association.
For information about Ballymore visit http://www.ballymoregroup.com
CONSTRUCTION NOISE AT LONDON CITY ISLAND
Construction hours are 8am to 6pm to Monday to Friday and 8am to 1am Saturday. No work allowed Sunday or Bank holidays. Ballymore or other construction companies can only work outside of these hours if they have special dispensation from Tower Hamlets Council. These rules are the same across Tower Hamlets.
You should not be able to hear construction noise outside these hours at the boundary of the site. That means some work can occur outside these hours but only if you cannot hear the work. These rules do not apply to Transport for London track work or road repairs.
If you hear work and wish to complain contact:
Environmental Protection
John Onslow House
1 Ewart Place
London
E3 5EQ
Tel: 020 7364 5008
Email: Environmental.Protection@towerhamlets.gov.uk
ANTI-SOCIAL BEHAVIOUR AND NOISE
If you are disturbed by behaviour in the grounds then dial 101. We have been advised that the more people who call the better, so that the police give it a higher priority.